Shipping Policy

At Lureto Haus, we aim to process and deliver your order as quickly and reliably as possible. Please read the information below for details about our processing times, delivery times and shipping arrangements.

1. Order Processing

All orders are processed within 48 hours after your order has been successfully placed and payment has been received.

Orders are processed on business days (Monday–Friday), excluding public holidays.

During busy periods, sales events or holidays, processing times may occasionally take longer. If we expect a significant delay, we will make reasonable efforts to inform you.

2. Shipping Time

Once your order has been processed and shipped, the estimated delivery time is:

5–7 working days

Delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly agreed.

Please note that delivery times may vary depending on your location, the shipping carrier, customs procedures and other circumstances outside our reasonable control.

3. Free Shipping

We offer free standard shipping on all orders, unless otherwise stated at checkout.

There are no standard shipping charges for eligible orders.

4. Delivery Address

Please make sure that your shipping address is complete and accurate when placing your order.

We are not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

If you notice that you have entered an incorrect address, please contact us as soon as possible at:

info@lureto-haus.com

We will make reasonable efforts to update the address before your order is shipped, but we cannot guarantee that changes can be made after an order has entered processing.

5. Tracking

Where tracking is available, you will receive tracking information once your order has been shipped.

Tracking information may take some time to become active after the shipping carrier receives the package.

6. Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us at info@lureto-haus.com with your order number.

We will investigate the delivery with the relevant shipping carrier where appropriate.

For consumers in the European Union, your mandatory statutory consumer rights remain unaffected. Where applicable, we remain responsible for the goods until they are delivered to you or to a person designated by you, unless the circumstances fall within an exception provided by applicable law.

7. International Shipping

We may ship orders to destinations outside the Netherlands and the European Union.

The estimated shipping time for international orders is generally 5–7 working days, but international deliveries may take longer depending on the destination country, customs procedures and local delivery services.

Customers ordering from outside the European Union may be responsible for customs duties, import taxes, brokerage fees or other charges imposed by the destination country, unless otherwise stated at checkout.

These charges are determined by the destination country's authorities and are outside our control.

8. Customs and Import Delays

For international orders, customs authorities may inspect shipments or require additional information before delivery.

Such procedures may cause delays beyond the estimated delivery time.

Lureto Haus cannot guarantee how long customs clearance will take and is not responsible for delays caused by customs authorities.

9. Delivery Issues

If your package arrives damaged, please contact us as soon as possible at info@lureto-haus.com and provide your order number and, where appropriate, photographs of the package and the damaged product.

If you receive the wrong product or an item is missing from your order, please contact us so that we can investigate and resolve the issue.

10. Delivery to the Customer

Orders are delivered to the shipping address provided during checkout.

Once the order has been delivered to the address provided by the customer, the delivery is considered completed, subject to applicable consumer protection laws.

If another person at your address accepts the package on your behalf, the delivery may be considered completed when the package is handed to that person.