At Lureto Haus, we want you to be happy with your purchase. If you are not completely satisfied with your order, you can return eligible products within 30 days of receiving your order for a refund.
1. 30-Day Free Returns
You have 30 days from the date you receive your order to request a return.
Our 30-day return policy gives you more time than the statutory EU withdrawal period. The first 14 days of this period also cover your statutory right of withdrawal where applicable.
Returns are free of charge. We will cover the standard return shipping costs for eligible returns initiated in accordance with this policy.
To start a return, please contact us at:
Email: info@lureto-haus.com
Please include your order number and the product(s) you wish to return.
2. Return Conditions
To be eligible for a return, the product should be:
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Returned within 30 days of delivery
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Unused and in its original condition
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In its original packaging where reasonably possible
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Complete with all original accessories, labels and tags where applicable
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In a condition that allows us to resell the product
You may inspect and handle a product to the extent reasonably necessary to determine its nature, characteristics and functioning.
If a product has been used or handled beyond what is reasonably necessary for inspection, we may reduce the refund to reflect any resulting loss in value, to the extent permitted by applicable law.
3. How to Start a Return
To request a return, please contact us at info@lureto-haus.com within 30 days of receiving your order.
Please provide:
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Your full name
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Order number
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The product(s) you wish to return
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Reason for the return, if applicable
We will provide you with the instructions needed to return your order.
Please do not send a return to our registered business address unless we have specifically instructed you to do so.
4. Free Return Shipping
For eligible returns under this policy, Lureto Haus covers the standard return shipping costs.
We will provide the applicable return instructions or return label where available.
If you choose a return shipping method that is more expensive than the standard return method we provide, we may not reimburse the additional cost unless required by applicable law.
5. Refunds
Once your returned product has been received and inspected, we will process your refund.
Refunds will normally be issued to the original payment method used for the purchase.
For returns made under our voluntary 30-day return policy, the refund will cover the purchase price of the returned product(s).
Where applicable under statutory consumer law, refunds will also include the standard outbound delivery costs paid for the original order.
If you selected a more expensive delivery option than the least expensive standard delivery option available at the time of purchase, we are generally not required to refund the additional delivery cost.
6. Processing Time
After we receive your returned product, please allow reasonable time for us to inspect and process the return.
Once your refund has been approved, the time it takes for the money to appear in your account may depend on your payment provider or bank.
We will process refunds without undue delay and in accordance with applicable consumer protection laws.
7. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, faulty or different from the product you ordered, please contact us as soon as possible at:
Please include your order number and, where appropriate, photographs showing the issue.
These situations are treated separately from ordinary change-of-mind returns. Your statutory consumer rights concerning defective or non-conforming products are not affected by this Return Policy.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
8. Products That Cannot Be Returned
Certain products may be excluded from return where permitted by applicable law.
This can include, for example:
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Products made specifically to your specifications or clearly personalised for you
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Sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken
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Products that cannot be returned due to their nature
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Other products for which a statutory exception to the right of withdrawal applies
If a particular product cannot be returned, this will be communicated before you place your order where required by law.
9. EU Statutory Right of Withdrawal
If you are a consumer in the European Union, you generally have a statutory 14-day right of withdrawal for online purchases.
This period normally begins on the day you, or a person designated by you other than the carrier, receives the goods.
Our voluntary 30-day return policy provides an additional return period beyond this statutory right, subject to the conditions described in this policy.
Nothing in this policy limits or replaces your mandatory statutory consumer rights.
10. International Returns
We may accept returns from customers outside the European Union.
Where our 30-day free return service is available internationally, we will provide the applicable return instructions.
For customers outside the EU, certain consumer rights may differ depending on the country in which you reside.
Where mandatory local consumer protection laws provide rights that cannot legally be excluded, those rights will continue to apply.
11. Exchanges
We currently process returns as refunds rather than direct exchanges.
If you would like a different product, colour or size, you can return the original product and place a new order, subject to availability.
12. Refund Delays
If you have not received your refund after we have confirmed that it has been processed, please first check your bank account or payment provider.
If you still cannot locate the refund, contact us at:
We will investigate the matter with you.
13. Contact
For all return and refund questions, please contact:
Aja zorg / Lureto Haus
Parelmoerwolk 48
6846 DP Arnhem
The Netherlands
KVK number: 86766058
Email: info@lureto-haus.com
Website: www.lureto-haus.com
